- We collect only what is needed to deliver your order.
- We never sell your data or send you marketing spam.
- Delivery details are shared with courier partners only.
- You can request a copy or deletion of your data at any time.
- This store is for adults aged 18 and over.
1 Who we are
Vape Shop Dubai ("we", "us", "our") is an online store serving the United Arab Emirates. Questions about this policy? Email orders@vapepuffsnearme.com.
2 What we collect
We collect information needed to operate the store, process orders, and respond to support requests:
- Order details: your name, phone number, email address, and delivery address (emirate, area, building, and any optional directions).
- Order information: items, variants, quantities, prices, any applied discount, payment method, and order status history.
- Contact messages: name, email, optional phone number, subject, and message when you use the contact form.
- Account information: login details, saved addresses, and account activity if you create an account. Passwords are stored as hashes.
- Product reviews: the name, rating, title, and review text you submit. Approved reviews may appear on product pages.
- Technical data: hosting and security providers may process IP address, browser, and request metadata to operate the site and limit abuse. Older order records may retain campaign, referrer, device, network, or approximate-location fields collected before campaign tracking was disabled.
3 How we use your information
We use your information to:
- Process, pack, and deliver your order.
- Contact you about that order: confirmations, delivery updates, and issue resolution.
- Provide customer support before and after purchase.
- Detect fraud and keep the store safe.
4 What we never do
We do not sell, rent, or trade personal data, and we do not send marketing messages. We do not attach campaign-attribution data to new orders.
5 Optional analytics
No Google Tag Manager container is configured at this time, so this site does not load third-party analytics tags. If analytics is enabled later, it will require your opt-in and the event data will be described here.
7 Storage & security
Data is stored on secured servers with access limited to trained staff. Passwords are hashed (never stored as plain text), session tokens are cryptographically hashed, and all traffic runs over encrypted HTTPS connections.
9 How long we keep it
We retain order, account, review, and support records for as long as needed to provide the service, resolve issues, and meet applicable record-keeping obligations. Customer session records expire automatically. We delete or anonymize other information when it is no longer needed where practical.
10 Your choices & rights
You can ask us to:
- Show you the personal data we hold about you.
- Correct anything wrong.
- Delete your data, as long as we are not legally required to keep specific order records.
- You can also browse, save a wishlist, and check out as a guest without creating an account.
11 Age restriction
This store is intended for adults aged 18 and over. Visitors must confirm they are 18+ before browsing and again before placing an order. This is a self-attestation and does not verify identity against a government document. If you believe a minor has provided personal data, contact us so we can review the request.
12 Changes to this policy
If we update this policy, the new version will be published on this page with a fresh "last updated" date. Material changes will be highlighted on the site.
13 Contact us
Privacy questions or requests: orders@vapepuffsnearme.com.